Shipping & Return Policy

1. Shipping Policy

Order Processing Time:

Orders are processed within 1-3 business days after payment confirmation. Processing times may vary during peak seasons.

You will receive an email confirmation with tracking details once your order has been shipped.

Shipping Methods & Delivery Time:

• Standard Shipping: 5-10 business days.
• Express Shipping: 2-5 business days (if available).
• Delivery times vary depending on your location and external factors such as weather conditions or carrier delays.

Shipping Costs:

• Shipping costs are calculated at checkout based on your shipping location and selected method.
• Free shipping may be available for select orders or promotions.

International Shipping:

• We ship internationally, but customs duties and taxes may apply based on your country’s regulations. These fees are the responsibility of the customer.
• International delivery times may vary.

Lost or Stolen Packages:

• Trend Must is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier.

2. Return & Refund Policy

Eligibility for Returns:

• You may return items within 30 days of receiving your order.
• Items must be unused, in original packaging, and in the same condition as received.
• Certain items, such as final sale products, personalized items, or hygiene-related products, are non-refundable.

How to Initiate a Return:

1. Contact our customer support team at sales@trendmust.com with your order number and reason for return.
2. Our team will provide you with return instructions and a return address.
3. Ship the item back using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days.
• Shipping costs are non-refundable.

Exchanges:

• If you need to exchange an item, please initiate a return and place a new order.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will provide a replacement or refund.

Need Help?

Trend Must
📧 Email: Sales@trendmust.com
📞 Phone: 000-000-0000
📍 Address: [Your Business Address]